Are they having a laugh? Management have told us that they are going ahead with a trial in which they will put up posters telling customers that they cannot top up at the window if it is less than £5. We gave lots of reasons why this would not work including the fact that it completely goes against their so called ethos of customer care. Apparently we will be told to ask the customer who has already queued up at the window to put £3 on his oyster to go and queue up at the machine ( can you hear the abuse already)
Neil Cochrane's blog
Hello To those who don't know me I am Neil Cochrane, I am the local rep for the Arnos Grove group and also a Stations and Revenue Functional council rep. Welcome to the RMT Platform website, I hope you find this website usefull and any comments and questions you have please feel free to post them here. Dont forget to register and subscribe to our newsletter. Neil.