Job Cuts: Finchley Central group

London Underground plans to cut the following posts on Finchley Central group:

  • 9 full-time SAMFs
  • 2 part-time SAMFs
  • 1 full-time CSA
  • 3 full-time reserve SAMFs

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Collective Grievance

Proposed Roster Changes

We the undersigned oppose the proposed rosters for the Finchley Central Group on the basis that we feel it is in direct conflict with the Framework of agreement and the following points below:

Schedule No. 9 - Rostering Parameters.
1. Rosters and any changes to them must comply with the following parameters:

· 1.1 Minimises the unsocial aspects of shift working whilst incurring no extra cost to the Company.
· 1.3 No deterioration in safety for customers or staff recognising the Safety Critical work hour’s requirement specified in Note 2 of Schedule No. 3 Paragraph
· 1.4 Agreed by appropriate proportion of staff participating in the roster.
· 1.5 No deterioration in customer service.
· 2 Rosters must be consistent with the provisions of all schedules to this Framework Agreement.

As the staff that this roster will impact on we feel the following:

· Unsociable shift patterns and breaches of the framework agreement within rosters
· Supervisors lone working on gate lines
· Reduction in ticket office opening hours and reduction in amount of ticket office windows open
· Decreased time available to service/float POMs and banking duties
· Supervisors not given any acceptable time for a handover to a relieving supervisor
· Loss of positions on stations on group leading to a deterioration of customer service and safe station operation
· Heavier workload for staff
· Decline in group morale

The following is a list station by station of examples of where the above objections occur. There are also additional objections listed which are station specific.

High Barnet
The massive reduction in ticket office opening hours has a detrimental effect to the customer service provided by the station staff. This will lead to a huge increase in customer complaints associated with purchasing tickets especially those of a concessionary nature. It will also increase the pressure of the staff on the gate lines when they are unable to help a customer with problems with oyster cards (i.e. failed oyster card, unresolved journeys and other services currently provided by the ticket offices). These vital services cannot be provided by machines. The shorter hours in the ticket office will obviously put more workload on the machines but does not provide sufficient time for the machines to be properly and frequently serviced. As a consequence this will lead to far greater machine failures and less availability for customers to be able to purchase tickets. Again this can only lead to more frustration to the customers and therefore increase the stress levels of the members of staff.

Totteridge and Whetstone
The removal of the part-time SAMF has serious consequences as this impacts on the supervisors ability to supervise the station during the morning peak. In order to provide a world class service that the company aspires to, we should be providing more customer service not less. Lone working on the gate line by a supervisor without the provisions of specified times to do banking and servicing of POM’s, means the supervisor is at a much higher risk of assault and robbery as he/she would need to ensure that their account is kept open at all times. In the event of a robbery there would be much more money available which makes the supervisor a much more attractive target for criminals. This in itself is totally unsatisfactory and should ensure that these proposals are now withdrawn as a matter of urgency.

Woodside Park
The removal of the part-time SAMF has serious consequences as this impacts on the supervisors ability to supervise the station during the morning peak. In order to provide a world class service that the company aspires to, we should be providing more customer service not less. Lone working on the gate line by a supervisor without the provisions of specified times to do banking and servicing of POM’s, means the supervisor is at a much higher risk of assault and robbery as he/she would need to ensure that their account is kept open at all times. In the event of a robbery there would be much more money available which makes the supervisor a much more attractive target for criminals. This in itself is totally unsatisfactory and should ensure that these proposals are now withdrawn as a matter of urgency.

West Finchley
Lone working on the gate line by a supervisor without the provisions of specified times to do banking and servicing of POM’s, means the supervisor is at a much higher risk of assault and robbery as he/she would need to ensure that their account is kept open at all times. In the event of a robbery there would be much more money available which makes the supervisor a much more attractive target for criminals. This in itself is totally unsatisfactory and should ensure that these proposals are now withdrawn as a matter of urgency.

Mill Hill East
Lone working on the gate line by a supervisor without the provisions of specified times to do banking and servicing of POM’s, means the supervisor is at a much higher risk of assault and robbery as he/she would need to ensure that their account is kept open at all times. In the event of a robbery there would be much more money available which makes the supervisor a much more attractive target for criminals. This in itself is totally unsatisfactory and should ensure that these proposals are now withdrawn as a matter of urgency.

Finchley Central
The loss of 3 SAMF positions and 1 P/T SAMF AM position is totally unacceptable
And can be in no way justified. The massive reduction in ticket office opening hours has a detrimental effect to the customer service provided by the station staff. This will lead to a huge increase in customer complaints associated with purchasing tickets especially those of a concessionary nature. It will also increase the pressure of the staff on the gate lines when they are unable to help a customer with problems with oyster cards (i.e. failed oyster card, unresolved journeys and other services currently provided by the ticket offices). These vital services cannot be provided by machines. The shorter hours in the ticket office will obviously put more workload on the machines but does not provide sufficient time for the machines to be properly and frequently serviced. As a consequence this will lead to far greater machine failures and less availability for customers to be able to purchase tickets. Again this can only lead to more frustration to the customers and therefore increase the stress levels of the members of staff. As a consequence the new proposed BNS for supervisors has to be radically altered, as there is no way they are able to carry out their supervisory duties from within the ticket office. We would also point out that the BNS for the SAMF part-time weekend duty makes no sense as the proposed working will cause undue stress to the member of staff, as regular customers will be bemused and bewildered as to why they cannot receive the normal ticket office services as the SAMF is on the gate line and not on the window for no apparent reason. These particular proposals make a mockery of the pledge to provide a world class service. The unique logistics and layout of Finchley Central would make it impossible to go anywhere near meeting any targets that are set for staff to meet. (i.e. The ability to provide real time information via announcements and personal help points, and the safe monitoring of the train service and the health and safety of our customers.)

East Finchley
The loss of 3 SAMF positions is totally unacceptable and can be in no way justified. The massive reduction in ticket office opening hours has a detrimental effect to the customer service provided by the station staff. This will lead to a huge increase in customer complaints associated with purchasing tickets especially those of a concessionary nature. It will also increase the pressure of the staff on the gate lines when they are unable to help a customer with problems with oyster cards (i.e. failed oyster card, unresolved journeys and other services currently provided by the ticket offices). These vital services cannot be provided by machines. The shorter hours in the ticket office will obviously put more workload on the machines but does not provide sufficient time for the machines to be properly and frequently serviced. As a consequence this will lead to far greater machine failures and less availability for customers to be able to purchase tickets. Again this can only lead to more frustration to the customers and therefore increase the stress levels of the members of staff. The new proposed BNS does not have a set time specified for POM serving or banking. As a consequence the new proposed BNS for supervisors has to be radically altered, as there is no way they are able to carry out their supervisory duties from within the ticket office or on the gate line as has been proposed in the new BNS. This also does not include a provision for Supervisor meal breaks on the weekend? East Finchley Station already lacks the correct amount of staff to provide any form of world class service due to the layout of the station, in particular the Causeway entrance and exits.

Highgate
The proposed loss of 1 SS2MF, 3 SAMFs and 1 part-time CSA(AM) is totally un acceptable and cannot be justified. The proposed loss of 1 Supervisor will have a very detrimental effect on their current roster and creates more unsociable working hours and thus directly goes against the company’s much trumpeted family friendly working proposals. As a consequence the new proposed BNS for supervisors has to be radically altered, as there is no way they are able to carry out their supervisory duties from within the ticket office. These particular proposals make a mockery of the pledge to provide a world class service. The BNS would make it impossible to go anywhere near meeting any targets that are set for staff to meet. (i.e. The ability to provide real time information via announcements and personal help points, and the safe monitoring of the train service and the health and safety of our customers.) The massive reduction in ticket office opening hours has a detrimental effect to the customer service provided by the station staff. This will lead to a huge increase in customer complaints associated with purchasing tickets especially those of a concessionary nature. It will also increase the pressure of the staff on the gate lines when they are unable to help a customer with problems with oyster cards (i.e. failed oyster card, unresolved journeys and other services currently provided by the ticket offices). These vital services cannot be provided by machines. The shorter hours in the ticket office will obviously put more workload on the machines but does not provide sufficient time for the machines to be properly and frequently serviced. As a consequence this will lead to far greater machine failures and less availability for customers to be able to purchase tickets. Again this can only lead to more frustration to the customers and therefore increase the stress levels of the members of staff.

Archway
The new roster proposal and new BNS makes no sense. The new proposed roster changes will have a very detrimental effect on the current roster and creates more unsociable working hours and thus directly goes against the company’s much trumpeted family friendly working proposals. The extra supervisor at Archway is supposed to provide meal break coverage for Highgate and Archway during the week and also on the weekends but cannot facilitate this. As the Finchley Central group will be given two more section 12 stations (Tufnell Park and Kentish Town) it only makes sense to keep 5 supervisors at each station and share the meal breaks among themselves. This can easily be done without causing undue unsociable working hours and without drastically changing the existing supervisor rosters. This would easily accommodate the existing and proposed BNS. The loss of one fulltime CSA position, due to the logistics of the station, would have a serious impact on the ability of staff to provide the world class service that our customers are used to. The reduction in ticket office opening hours has a detrimental effect to the customer service provided by the station staff. This will lead to a huge increase in customer complaints associated with purchasing tickets especially those of a concessionary nature. It will also increase the pressure of the staff on the gate lines when they are unable to help a customer with problems with oyster cards (i.e. failed oyster card, unresolved journeys and other services currently provided by the ticket offices). These vital services cannot be provided by machines. The shorter hours in the ticket office will obviously put more workload on the machines but does not provide sufficient time for the machines to be properly and frequently serviced. As a consequence this will lead to far greater machine failures and less availability for customers to be able to purchase tickets. Again this can only lead to more frustration to the customers and therefore increase the stress levels of the members of staff.

Tufnell Park
The roster review for this station was provisionally covered at a meeting held by the current Camden Town GSM last week but, as the local RMT rep is on leave for another 2 weeks, it was agreed that more detailed collective grievance proposals will be forth coming at a further meeting to be arranged on her return.

Kentish Town
The roster review for this station was provisionally covered at a meeting held by the current Camden Town GSM last week but, as the local RMT rep is on leave for another 2 weeks, it was agreed that more detailed collective grievance proposals will be forth coming at a further meeting to be arranged on her return.

Reserve Staff
Following detailed consultations with members of the reserve staff, the following concerns have been raised.
1. Increased travelling time will occur when travelling to the two extra stations (Tufnell Park & Kentish Town) on our group.
2. With two extra stations this brings to a total of 11 locations where local knowledge and familiarisation will be an essential requirement.
3. Ticket office and ticket office knowledge will have to be greatly increased to deal with all the extra national rail tickets purchased at Kentish Town.
4. With Tufnell Park station having a conventional lift it may well be the case that reserve staff will have to be lift trained and familiarised every 6 months if they don’t work at that station for a period in excess of 6 months.
5. With the two extra stations not working 12 hour supervisor shifts on a Sunday there is some concern as to the impact this may have on there hours and duties over a required 12 week period.

RMT Branches: