Another Complaint about BBC's coverage of Tube strike

Having initially complained to Ofcom and discovered that they don't deal with complaints about the BBC, I have (again) complained to the BBC itself about its inaccurate. Here's my complaint.

Today, the BBC has repeatedly referred to the Tube strike being about 800 job losses 'in ticket offices'. This is inaccurate.

London Underground plans to cut 800 station jobs, but only just over half of them (450) are in the ticket offices. Most of the others are Customer Service Assistants (CSAs), the station staff who help passengers, pass on information, answer face-to-face enquiries, and play an essential role in dealing with incidents and emergencies.

The BBC should report the issue behind the dispute accurately. TfL and Mayor Boris Johnson would like people to think that all the jobs being cut are ticket-selling jobs made obsolete by ticketing technology. Not only is this in itself open to argument, but it is also simply not true, as outlined above.

The employers may wish to make propaganda which disguises the loss of hundreds of safety-critical staff posts around the stations, but it is not the BBC's job to do that propaganda work on the employers' behalf. The BBC's job is to report the facts accurately.

I submitted a complaint directly to the BBC about this exact issue during previous strikes. The BBC fobbed me off with a reply that noted my concerns, but its coverage today shows that it has taken no notice and continues to show a shocking disregard for the truth.

Issues At Work: